Frequently Asked Questions
Everything you need to know about our brass instruments and services.
What is the typical shipping time for a tuba?
We ship instruments globally. Domestic orders usually arrive within 5-7 business days, while international shipping can take 10-14 days depending on customs clearance.
Do you offer a trial period for instruments?
Yes, we offer a 14-day trial period. If you are not completely satisfied with the instrument's playability or tone, you can return it for a refund, minus shipping costs.
Are your instruments covered by a warranty?
Every Wessex Tubas instrument comes with a comprehensive 3-year warranty against manufacturing defects to ensure your peace of mind.
Do you provide financing options for large purchases?
We offer several flexible financing plans at checkout, including monthly installment options, to help make professional-grade instruments more accessible.
How are the instruments protected during transit?
All instruments are shipped in their high-quality hard cases and further secured within heavy-duty, double-walled cardboard boxes with extensive internal padding.
Do you perform quality checks before shipping?
Absolutely. Every instrument undergoes a rigorous multi-point inspection and play-test by a professional musician at our distribution center before it is dispatched.